Mads Christensen transitioned from E-commerce to working as a Customer Success Consultant at .legal, managing contracts and compliance.
Mads Christensen made the journey from Customer Service in E-commerce to the world of Legal Tech. After handling an estimated 55,000 customer service phone calls, Mads is now enjoying life at Republikken with the team at .legal.
Mads works as Customer Success Consultant at .legal, a platform where organizations can handle all their contracts and compliance related information. Mads expanded on what exactly a Customer Success Consultant do, and how it is focused on relationships with existing customers, and the B2B segment.
Naturally there were questions from the audience about how the Legal Tech industry will handle AI, and Mads gave some examples about different use cases for AI. He also reminded us that sales departments have been using chatbots for years, with various degrees of success.
Mads enjoys life at Republikken and the community, since he often is alone at the Copenhagen office, as most of his coworkers are in Aarhus.